Quality & Compliance | VDA Trade Cooperation

VDA Trade Cooperation sources machinery and plants from Turkish manufacturers and directly supplies spare parts, bitumen, steel and natural stone. Our aim is that you receive what was agreed: the right specification, the right documents and clear communication from enquiry to delivery.

We do not manufacture. Production, testing and installation are carried out by the manufacturers, mills and refineries we select and check. This page explains how we work with them and the rules we follow.

Our quality commitments

Clear requirementsWe confirm technical scope, specifications, quantities and delivery terms in writing with you and the supplier before an order is placed.

Checked suppliersWe work only with manufacturers, mills and refineries whose registration, production capability and references we have checked.

Documented conformityEvery order comes with the applicable certificates and technical documents for the product.

Inspection on requestWe arrange factory acceptance, video inspection or independent third-party pre-shipment inspection when you require it.

Follow-up until closureComplaints are acknowledged quickly, recorded and followed with the supplier until they are closed.

ComplianceWe respect applicable laws, export and sanctions rules, and the contract terms of each order.

Documents with every order

Product	Documents
Machinery and plants	Manufacturer’s conformity certificates, technical data and operation manuals. Factory acceptance on request.
Steel products	Mill test certificates (for example EN 10204 3.1).
Bitumen	Certificate of Analysis from the refinery laboratory, Certificate of Origin and MSDS. Origin country and refinery are stated in every offer.
Spare parts and natural stone	Technical data sheets and conformity documents as agreed in the order.

We do not run our own laboratory. Testing is done by the manufacturer’s quality control and, on request, by independent accredited laboratories or inspection companies, as agreed in the contract.

Ethics, sanctions and payments

No briberyNo one acting for VDA offers, gives or accepts bribes, kickbacks or facilitation payments. No payment or benefit is given to public officials in connection with our business. Any conflict of interest is disclosed to the customer in writing.

Know your counterpartyBefore a transaction we check the company registration and beneficial owners of customers, manufacturers and suppliers, the purpose of the transaction, and the origin and destination of the goods.

Sanctions screeningCounterparties are screened against applicable sanctions lists, including the UN, EU, UK and US OFAC lists. Any party, vessel or cargo linked to sanctioned persons or countries is refused.

Bank payments onlyNo cash. Payments are made and received only through regulated banks, from and to the contracting party. Payments from unrelated third parties are accepted only when the reason is verified and documented.

Bitumen and other commodities from Iraq or the Gulf region receive additional checks. The origin country and refinery are stated in every offer, and no cargo is handled without a Certificate of Origin and a Certificate of Analysis. Cargo of unclear origin is refused.

If something goes wrong

AcknowledgedWe acknowledge your complaint within one business day and record it with the order reference and supporting evidence.
Supplier involvedWe notify the manufacturer or supplier and ask for a root-cause explanation and a corrective proposal: repair, replacement or credit.
Agreed in writingWe confirm the agreed solution with you in writing.
Followed to closureWe follow the case until it is closed. Responsibility follows the warranty and contract terms of the order.

Data protection

We process business contact data only for business purposes, in line with the Turkish Personal Data Protection Law No. 6698 (KVKK) and, for individuals in the European Union, the principles of the GDPR. Business accounts use two-step verification. Client and supplier documents are shared only with the parties involved in a transaction, under a non-disclosure agreement where needed. Read our privacy policy.

Raise a concern

Report any concern or suspected breach to our Managing Director at info@vdatradecooperation.com. No one is penalised for reporting a concern in good faith.

Policy documents

Our signed Quality Policy and our Anti-Bribery, Anti-Money Laundering and Sanctions Policy are available on request for procurement and vendor registration.

Quality and compliance